Policies & Cancellation

Field Trip & Group Visit Terms:

  • Every student and adult (educators and parents) in your group requires admission, and must be counted in your group reservation numbers. This includes any younger siblings who are attending with parent chaperones (infants under 12 months get free admission). 
  • Children or adults who have a Kidzu membership cannot use their member benefits for admission during a school field trip or other group visit.

  • There is a $50 non-refundable fee for cancellations within one week of your reservation. Our Field Trip Coordinator will work with your group to explore rescheduling options, subject to availability. No-shows will be charged the full amount of the $150.00 minimum. 

  • Payment for your group reservation must be made at the time of your visit, once attendance numbers have been confirmed. School groups may choose to be invoiced and will be required to submit payment within 30 days of your scheduled visit. 

  • Kidzu requires 1 adult per every 5 children. Educators are admitted free; other chaperones (such as parents) are charged a reduced admission of $6. EC students, students who are neurodivergent, or students who have other disabilities may bring one free chaperone (educator or parent) each. To request an accommodation to visit with fewer chaperones, please contact our Field Trip Coordinator at programs@kidzuchildrensmuseum.org

At this time, the following limitations apply to school field trips and large group reservations:

  • We are currently only able to book visits for schools and large groups on Mondays and Wednesdays. Exceptions can be made for smaller groups. For information on scheduling a visit outside of these designated days, please reach out to us at programs@kidzuchildrensmuseum.org

  • Museum Field Trips at Kidzu must meet the $150.00 minimum.

  • Maximum group size is 75 students. Larger groups may require visits on multiple days. Kidzu is closed to the public on Mondays, and able to accommodate larger group sizes. Please reach out to us directly with any questions.

  • Field trips are two hours in length. To request additional time, contact the field trip coordinator at programs@kidzuchildrensmuseum.org. Additional fees may apply and a longer visit is not always possible.

  • All visits begin with a brief orientation with a museum staff member. The group may then stay together or, depending on size, be split up into smaller groups. Children must be supervised by one of your group’s chaperones at all times.